Return and Refund Policy

If tour or travel services are canceled for whatever reason, avoidable or unavoidable, we must be informed in advance. Cancellation charges will be applied from the moment we get written advice, and they will be as follows:

45 days before arrival: 10% of the tour or service fee.
15 days before arrival: 25% of the tour or service fee.
07 days before arrival: 50% of the tour or service fee.
48 hours before arrival or no show: No refund.

Important Note:

Written cancellation will be accepted on all working days, except Sunday; any cancellation sent on the Sunday's will be considered on the next working day. For the Christmas and New Year period from 20th December to 5th January, the payment is non-refundable. If you cancel the vacation after it started, the refund will be limited to a certain amount, which is also determined by the amount we are able to recover from the hoteliers/contractors we work with. We are not liable for refunding unused hotel accommodations, chartered transportation, or missed meals, among other things.

Returns

You have twenty-four working hours to notify us that services are not required.
To be qualified for cancellation, subject to cancellation conditions of airlines, hotels, or the end provider of services.
Car rental cancellations must be made within 4 hours of notifying time in the city limits or before the car departs our office for outstation usage.

Refunds

Once we get your cancellation request, we will tell you of the status of your refund in accordance with the airline refund policies, hotel, or other supplier.
If your refund is approved, we will commence a refund to your credit card (or original method of payment) once we obtain the money from airlines, hotels, or other service agencies.
You will get the money back within a specific number of days, depending on your card issuer's regulations.